FAQ

Warranty Coverage:

• Full 5-Year Warranty. The current defective rate is less than 0.5%. Everything is covered.
• If more than 5% of the diodes on a light bar go out, we will send you a new light bar. 
• The power drivers are easy to replace as they snap in and out; there's no need to worry about fans.

Returns / Terms and Conditions:

• We do not accept returns due to mold and pest issues. However, we understand that each situation is unique, so please contact us with any questions.
• If a return is authorized, there is typically a 10% (or more) restocking fee, plus shipping costs. No returns are accepted after 30 days.
• All terms are at the full discretion of Mammoth Lighting LLC and are subject to change at any time.

Shipping:

• Shipping prices are individualized based on the client's location and can be calculated using the checkout cart.
• An automatic tracking number will be sent when the light ships.

Lead Time:

• Our current lead time projection is approximately one week. Please understand that we are experiencing high demand and are working to ramp up manufacturing without sacrificing quality.

Voltage:

• Our lights are compatible with AC100-277V, 50-60Hz. For the plug, we use a standard US appliance 3-prong NEMA 5-15P plug. If you need a different plug type, please let us know, and it can be customized or added.

Purple Tint:

• No, we use all white color diodes.

How far to hang from the plants:

• The ideal hanging distance depends on the plant/strain. We recommend that all customers get an inexpensive PAR meter to optimize the plant's placement.
• Typically, we recommend a distance of 6-24 inches. We provide PAR maps so you can compare the PAR levels and the plant's life cycle. We also send all clients our PAR cheat sheet for maximizing growth/yield based on recent studies.

What are your lights made of?

• Our lights are made of industrial-grade aluminum, and we use Samsung + Other High Efficiency LED's.

How do your fixtures compare to HPS?

• Mammoth Lights can replace a 1000w premium HPS while using 50% less energy, offering better uniformity and less heat. Our 8-10 bar lights have a higher light intensity than most HPS lights.

How do you keep the price so low:

• Our low prices are possible because we have a minimal marketing and employee budget, purchase supplies in bulk, and pass the savings on to you with margins of less than 15%. We sell wholesale directly to consumers.

Discount on light:

• Due to our narrow margins, we offer commercial-level discounts on orders of over 10 lights. These discounts typically include 5% savings or free shipping, depending on the location.

Set Up / Assembly:

• Setting up our lights is straightforward. The light bars easily slide onto the power box and can be tightened with a single large hand screw provided. The process takes less than 5 minutes – it's plug and play.

International Shipping:

• Yes, we will begin testing $99 international shipping. Please expect delivery in 4-6 weeks for most orders.