5-Year Warranty: Our commitment to quality is reflected in our limited 5-year warranty. With a current defective rate of less than 0.5%, Mammoth Lighting stands behind the durability and performance of our products. In the rare instance where more than 5% of the diodes on a light bar malfunction, we will promptly send you a new light bar. The power drivers, designed for ease of replacement with a snap-in and out feature, eliminate concerns about fans. More at: Warranty + Sales Terms and Conditions – Mammoth Lighting
Returns / Terms and Conditions:
No Returns for Mold and Pest Issues: Regrettably, we cannot accept returns related to mold and pest issues. However, recognizing that each situation is unique, we encourage you to reach out with any questions or concerns.
Authorized Returns: If a return is authorized within 30 days, there is typically a 15% (or more) restocking fee, plus shipping costs. Returns will not be accepted after 30 days. All terms are at the full discretion of Mammoth Lighting LLC and are subject to change. More at: Warranty + Sales Terms and Conditions – Mammoth Lighting
Shipping:
Individualized Shipping Prices: Shipping prices are individualized based on the client's location and can be calculated using the checkout cart. An automatic tracking number will be sent when the light ships. For international shipping please read: Warranty + Sales Terms and Conditions – Mammoth Lighting
Voltage:
Compatibility and Customization: Our lights are compatible with AC100-277V, 50-60Hz, utilizing a standard US appliance 3-prong NEMA 5-15P plug. If you require a different plug type, please let us know, and we can customize or add it to your order.
Purple Tint:
All White Color Diodes: No, our lights do not have a purple tint.
Hanging Distance from Plants:
Optimizing Placement: The ideal hanging distance depends on the plant/strain. We recommend customers invest in an inexpensive PAR meter to optimize plant placement, typically within a range of 6-24 inches. We provide PAR maps and a PAR cheat sheet based on recent studies to assist in maximizing growth and yield.
Par Maps + Optimal Intensity – Mammoth Lighting
Troubleshooting Guide for Grow Lights Installation Issues
Problem: Lights Not Turning On or Flickering
1. Check Light Bar Connection: Ensure the light bar is correctly oriented with the green contacts on both the bar and the rail matching up. They should not be reversed.
2. Verify that all connections are tight and secure. Sometimes, during installation, the bars might not be screwed down properly due to excitement or oversight.
Steps to Resolve:
1. Inspect and Realign: Remove the bar and check that the green contacts align correctly. If they're backwards, flip the bar to match.
2. Test for Bad Connection: If there's a suspicion of a poor metal contact, try moving the bar to a different rail position.
3. Secure Fastening: Make sure all bars are firmly screwed down to the frame.
Problem: Driver Not Turning On
Check Dimmer Settings: If your lights use RJ connections, ensure the dimmer knob is in the off position.
Steps to Resolve:
Dimmer Check: Verify the dimmer knob is set correctly for operation.
1, Driver Swap: Try swapping drivers with another light fixture to see if the issue follows the driver or remains with the fixture.
Problem: RJ Communication Issues
1. Cord Integrity: RJ cords might occasionally have a splice or connection issue.
Steps to Resolve:
Cord Swap: Exchange the RJ cord with one from another light to check if the problem persists with the original cord.
General Advice:
If after following these steps your lights still don't function as expected, consider these additional problem-solving techniques:
Check for any visible damage on components.
Ensure all power sources are functioning.
Revisit the installation manual for any overlooked steps.
By addressing these common issues, you should be able to get your grow lights up and running efficiently. If problems persist, please contact our support team for further assistance.