Warranty + Sales Terms and Conditions

Returns, Terms & Conditions, and Warranty Policy

© Mammoth Lighting LLC – All Rights Reserved.

1. Sales Policy – All Sales Final

By placing an order, the customer acknowledges and agrees that all sales are final. Due to the sensitive nature of horticultural environments, no returns are accepted for reasons including but not limited to mold, pests, humidity, IPM-related issues, or facility contamination.

Mammoth Lighting LLC may grant exceptions at its sole discretion for:

• Products damaged during transit (must be reported within 72 hours of delivery)

• Confirmed manufacturing defects not caused by misuse, mishandling, or environmental exposure

2. Authorized Returns (If Granted by Mammoth Lighting LLC)

If a return is explicitly approved in writing by Mammoth Lighting LLC within 30 days of delivery:

• A 20% restocking fee may apply

• Customer is responsible for all original and return shipping charges

• Products must be unused, in original packaging, and in resalable condition

• No returns accepted after 30 days 

• Return authorizations may be revoked at any time by Mammoth Lighting LLC

3. Shipping, Customs, and Import Liability

Customer is solely responsible for:

• All shipping and handling costs

• Import duties, customs taxes, and clearance procedures

• Providing an accurate and secure delivery location

Mammoth Lighting may assist with customs documentation upon request, but is not responsible for:

• Customs-related delays or denials

• Shipments lost, refused, or returned due to customs issues

We strongly recommend purchasing additional shipping insurance in advance.

4. Shipping Liability

Unless otherwise arranged, all shipments are insured only up to the carrier’s standard coverage ($100).

• Signature confirmation is not standard and must be requested prior to shipment

• Once products are handed off to the carrier, Mammoth Lighting is not liable for any loss, theft, or damage

5. Limited Warranty Policy – Up to 5 Years

Mammoth Lighting LLC provides a Limited Warranty to the original purchaser covering manufacturing defects in materials and workmanship under the following terms:

6. Diode Failure Threshold for Warranty Claims

To qualify for bar or light replacement under warranty:

• 5% or more of the total diodes must be nonfunctional

• Minor discoloration, flickering, or individual diode failure may not qualify for replacement

7. Conditions That Void Warranty Coverage

The following conditions immediately void all warranty coverage:

• Use of IPM sprays, foliar applications, acids, oils, or any corrosive chemical resulting in diode, coating, or driver failure

• Water intrusion, improper ventilation, or excessive humidity

• Improper installation, over-voltage, or use with damaged wiring or incorrect voltage

• Modification, tampering, unauthorized repairs, or commercial resale

• Failure to pay invoices in full or on time

⚠️ Important:
Use of any pest-control treatment or chemical that contributes to component corrosion or electrical failure will immediately void warranty eligibility.

8. Mandatory Driver Failure Verification

For driver-related issues:

• Customer must remove the plastic casing, cut the power cord, and provide a photo of the serial number

• This is required to validate the claim with the original driver supplier

• No replacement will be issued without this procedure

9. Supplier Clause – Discontinued or Unavailable Parts

Mammoth Lighting uses premium parts, but part availability is not guaranteed indefinitely.

If a supplier discontinues or fails to supply a component:

• Warranty for that part and light is considered void

• Mammoth Lighting may, at its sole discretion, offer:

  • Prorated credit based on remaining warranty time

  • Discounted replacement parts

  • Alternative compatible components

Mammoth Lighting is not obligated to source or manufacture discontinued parts.

10. Warranty Service Process

To file a warranty claim:

• Email: sales@mammothlighting.com

• Include:

  • Product serial number

  • Description of issue

  • Photos or video proof

If approved:

• Customer is responsible for shipping the product to Mammoth Lighting

• Labor costs are not covered under any circumstance

11. Limitation of Liability

Mammoth Lighting LLC is not liable for:

• Crop loss, financial loss, labor costs, or missed harvests

• Downtime, business interruptions, or operational delays

• Any indirect, incidental, or consequential damages

Liability is strictly limited to repair or replacement of defective components as described in this policy.

12. UV Radiation Warning

Some Mammoth Lighting products emit UVA and UVB and UVC radiation.

Health Risks:
Exposure may result in skin and eye damage, burns, or long-term injury.

Customer Responsibility:

• Wear UV-blocking eyewear and protective clothing

• Never look directly at UV diodes during operation

• Limit exposure and follow all safety recommendations

By purchasing Mammoth Lighting products, the customer assumes all health and safety risks related to UV exposure.

This policy supersedes all prior warranties, terms, verbal agreements, or implied guarantees.

Questions?
📧 Email us at: sales@mammothlighting.com
📞 Toll-Free: 855-6MAMMOT (855-662-6668)