Warranty + Sales Terms and Conditions

Returns, Terms & Conditions, and Warranty Policy
© Mammoth Lighting LLC – All Rights Reserved.

1. Sales Policy – All Sales Final

All sales with Mammoth Lighting LLC (“Mammoth Lighting”) are final. Returns or exchanges are not accepted once an order has been fulfilled or shipped, except under the following limited circumstances and at the sole discretion of Mammoth Lighting:

• Products damaged during transit (must be reported within 72 hours of delivery)

• Confirmed manufacturing defects not caused by misuse, mishandling, environmental exposure, or installation error

• Case-by-case accommodations approved in writing by Mammoth Lighting within 30 days of delivery

⚠️ No returns will be accepted for any product showing signs of pest, insect, or biological contamination (including mites, fungus, powdery mildew, or other organic material). Such conditions void all return or warranty eligibility immediately.

2. Authorized Returns (If Approved by Mammoth Lighting)

If a return is expressly authorized in writing by Mammoth Lighting within 30 days of delivery:

• A restocking fee (typically 15–25%) may apply

• Customer is responsible for all original and return shipping charges

• Returned items must be unused, in original packaging, and in resalable condition

• No returns accepted after 30 days under any circumstance

• Return authorizations may be revoked at any time if the product condition changes or discrepancies are found upon inspection

3. Shipping, Customs, and Import Liability

The customer is solely responsible for:

• All shipping, handling, and freight charges

• Import duties, customs taxes, and clearance procedures

• Providing accurate delivery details and accepting shipments in a timely manner

Mammoth Lighting may assist with documentation but is not responsible for:

• Customs delays, denials, or refusals

• Shipments lost or returned due to incorrect import details

• Any associated costs from customer refusal or non-clearance

It is strongly recommended that customers purchase additional shipping insurance before shipment.

4. Shipping Liability

• Unless otherwise arranged, shipments are covered only by the carrier’s default insurance (typically $100).

• Signature confirmation must be requested before shipment.

• Once products are transferred to the carrier, Mammoth Lighting assumes no liability for loss, theft, or damage.

5. Limited Warranty Policy – Up to 5 Years

Component / Warranty Term

• Multi-Bar Fixtures – Limited 5-Year Warranty

• Light Bars & Control Panels – 4-Year Limited Warranty (subject to IPM/environmental exposure)

• UV Modules / Specialty Parts – 1-Year Limited Warranty (due to UV diode sensitivity)

• Clone & Inter-Canopy Lights – 1-Year Limited Warranty (due to inter-canopy spraying)

• PAR Meters & Controllers – 1-Year Limited Warranty

• Drivers – 1–5 Years depending on manufacturer specification

• Air Sanitizer - 1-Year Limited Warranty

6. Diode Failure Threshold for Warranty Claims

Warranty replacement applies only if:

• 5% or more of total diodes in a fixture are nonfunctional

• Minor flickering, discoloration, or isolated diode failure may not qualify

7. Conditions That Void Warranty Coverage

Warranty coverage is void immediately if any of the following occur:

• Use of IPM sprays, foliar applications, acids, oils, or corrosive chemicals causing diode or driver damage

• Pest infestation, biological contamination, or residue buildup

• Water intrusion, excessive humidity, or poor ventilation

• Improper installation, incorrect voltage, or damaged wiring

• Unauthorized modification, tampering, or repair

• Resale or transfer of ownership to a third party

• Outstanding invoices or unpaid balances

⚠️ Important: Any pest or chemical contamination, including foliar or biological residue that contributes to corrosion, failure, or damage, voids warranty coverage immediately.

8. Mandatory Driver Failure Verification

For driver-related warranty claims, the customer must:

• Remove the driver’s plastic casing

• Cut the power cord

• Provide a clear photo of the serial number

This process is required to verify the claim with the original component manufacturer. No replacement will be issued without compliance.

9. Supplier Clause – Discontinued or Unavailable Parts

While Mammoth Lighting uses premium components, part availability is not guaranteed indefinitely.

If a supplier discontinues or fails to provide a part:

• The warranty for that component is considered void

• Mammoth Lighting may, at its discretion, offer:

  • A prorated credit based on remaining warranty coverage

  • Discounted replacement parts, or

  • Compatible alternatives where available

Mammoth Lighting has no obligation to reproduce or source discontinued components.

10. Warranty Service Procedure

To file a warranty claim:
Email: sales@mammothlighting.com

Include:

• Product serial number

• Description of the issue

• Clear photos or video evidence

If approved:

• Customer must ship the product to Mammoth Lighting for inspection

• Labor, installation, and removal costs are not covered

11. Limitation of Liability

Mammoth Lighting LLC is not liable for:

• Crop loss, yield loss, or missed harvests

• Financial or business interruptions

• Labor costs, lost time, or consequential damages

Liability is strictly limited to repair or replacement of defective components under this policy.

12. UV Radiation and Safety Notice

Certain Mammoth Lighting products emit UVA, UVB, or UVC radiation.

Health Risks: Exposure may cause skin or eye injury.

Customer Responsibility:

• Always wear UV-rated protective eyewear and clothing

• Never look directly at UV diodes

• Limit exposure and follow all posted safety guidelines

By purchasing Mammoth Lighting products, the customer assumes full responsibility and risk associated with UV exposure.

This policy supersedes all prior warranties, terms, or verbal agreements.
Email: sales@mammothlighting.com
Phone: 855-6MAMMOT (855-662-6668)