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Returns and Terms & Conditions:
Sales Policy: All sales are considered final. We regret that we cannot accept returns due to issues related to mold or pests. However, each situation is unique, and we encourage you to contact us with any questions or concerns.
Authorized Returns: If a return is authorized within 30 days from the date of purchase, a restocking fee of 15% or more, along with shipping costs, may apply. No returns will be accepted after 30 days. All terms and conditions are at the full discretion of Mammoth Lighting LLC and are subject to change at any time.
Shipping and Customs: The customer is responsible for all shipping charges, customs clearance, taxes, and duties associated with the importation of the purchased products. Mammoth Lighting will provide necessary documentation to facilitate customs clearance but is not responsible for delays or additional costs incurred during the customs process nor liable for any returns or cost associated with those returns.
Mammoth Lighting LLC stands behind the quality of our products. We offer a 1-year warranty from the date of purchase for most products, with a limited 5-year warranty for select items. Please note that UV lights come with a 1-year warranty. Power drivers and control panels are 1 year warranty and light bars and fixtures +components are 5 years.
Warranty coverage applies exclusively to the original owner and the original product. It is not transferable and does not cover refurbished or used lights.
If the product exhibits defects within the specified warranty period (not resulting from user error or improper use), Mammoth Lighting LLC will, at its discretion, provide repair parts for the product. Full replacements are not an option; instead, we will send repair parts for customer repair. If repair parts are not available, due to unforeseen circumstances, a prorated credit, based on 5 year depreciation, can be applied to new lights at Mammoth Lighting LLC discretion.
A valid purchase receipt must be presented for warranty coverage. No warranty will be honored without the proper receipt, and it is applicable only to lights purchased directly from Mammoth Lighting or authorized retailer.
Within the first year, Mammoth Lighting LLC will send repair parts at no additional charge to the purchaser (excluding shipping costs) for defects related to our manufactured products.
After the first year, due to unknown operating environments, the cost of repair parts plus shipping may be incurred.
Mammoth Lighting LLC is not responsible for damages, including physical damage, product modifications, use outside intended usage, misusage of design and specifications, or inappropriate installation, handling, and packaging.
Shipping and Liability:
The customer or purchaser is responsible for prepaying all inbound freight charges for both Warranty and Non-Warranty repairs.
Mammoth Lighting LLC is not liable for any damage that occurs during shipment. Customers should take precautions by insuring the product or take full responsibility for damage or loss during shipping, both for new purchases and repair parts.
Limitation of Liability:
In no case is Mammoth Lighting LLC liable for damages, including lost profits, lost business, repair costs, material costs, downtime, delays, lost savings, labor, or injury to a person, property, or other incidental or consequential damages from the use or malfunction of our products, even if Mammoth Lighting LLC has been informed of the potential for such losses or damages.
This warranty policy is the sole authorized warranty by Mammoth Lighting LLC and supersedes any implied warranties.
Mammoth Lighting LLC reserves the right to waive its warranty policy if payment of the invoice is not made in full by delivery.
Instructions for Returning Products for Service:
- Customers must email detailed information, pictures, and videos to firstname.lastname@example.org for assistance with returns or warranty claims.
No Liability for Consequential Damages:
Under no circumstances shall Mammoth Lighting LLC be liable for any special, incidental, or consequential damages, including, but not limited to, damages based on lost goodwill, lost sales, or profits. Our liability shall not exceed the original purchase price of the products, even if Mammoth Lighting LLC has been advised of the possibility of such damages.