Warranty + Sales Terms and Conditions

Returns, Terms & Conditions, and Warranty Policy

1. Sales Policy

All sales are final. Due to the nature of horticultural environments, Mammoth Lighting LLC does not accept returns for mold, pests, or facility contamination. By placing an order, the customer acknowledges and agrees to this policy.

Exceptions may be made solely at Mammoth Lighting’s discretion for:

• Products damaged during shipment (must be reported within 72 hours of delivery)

• Confirmed and verifiable manufacturing defects (not caused by misuse)

2. Authorized Returns

If a return is explicitly authorized by Mammoth Lighting LLC within 30 days of delivery:

• A minimum 20% restocking fee applies

• Original and return shipping costs are the customer’s responsibility

• Products must be unused, in original packaging, and in resalable condition

No returns will be accepted after 30 days.
All return authorizations are granted solely at Mammoth Lighting LLC’s discretion and may be revoked at any time.

3. Shipping, Customs & Import Liability

Customers are fully responsible for:

• All shipping charges

• Import duties, taxes, and customs clearance

• Providing a valid, safe delivery location

Mammoth Lighting will provide customs documentation upon request but holds no liability for:

• Customs delays

• Denied entries

• Lost or returned shipments due to customs issues

Insurance is strongly recommended and available at the customer’s request.

4. Shipping Liability

All shipments are insured only up to the standard carrier amount ($100) unless additional coverage is arranged before shipping.
Signature confirmation is not standard and must be requested in advance.

Mammoth Lighting is not liable for loss, theft, or damage once the product is in the possession of the shipping carrier.

5. Limited Warranty Policy (5 Years)

Warranty Coverage:
Mammoth Lighting LLC offers a 5-Year Limited Warranty to the original purchaser, covering manufacturer defects in materials and workmanship for most fixtures.

The following components have reduced coverage due to environmental vulnerability:

6. Diode Failure Threshold

To qualify for bar replacement:

• 5% or more of the total diodes must be nonfunctional

• Minor flickering, discoloration, or single diode failure does not qualify for warranty service

7. Warranty Eligibility Conditions

Warranty coverage is voided under the following circumstances:

• Use of any foliar spray, IPM treatment, or chemical that causes corrosion or coating failure on LEDs or drivers

• Water intrusion, improper ventilation, or extreme humidity

• Power surges, faulty extension cords, or incorrect voltage

• Modifications, tampering, abuse, or improper installation

• Product resold or transferred from the original buyer

⚠️ NOTICE:
Use of pest-control sprays (IPM), oils, acids, or corrosive substances will immediately void the warranty.

8. Mandatory Verification Procedure

In the event of a driver failure:

• Customer must open the plastic casing, cut the cord, and send a photo of the serial number

• This process is required for Mammoth Lighting to request a replacement from the supplier

• Failure to follow this procedure voids warranty eligibility

9. Supplier Clause

Mammoth Lighting uses premium parts, but availability is not guaranteed indefinitely.

If a supplier discontinues parts:

• Warranty for that part becomes void

• Mammoth may offer prorated credit, discount on replacement, or alternative parts, at its sole discretion

We are not obligated to manufacture or replace discontinued parts outside of our supplier’s availability.

10. Warranty Service Request Process

To initiate a warranty claim:

1. Email sales@mammothlighting.com with:

   • Product serial number

   • Description of issue

   • Photo or video proof

2. Await authorization

3. If approved, customer is responsible for inbound shipping

4. Labor costs are not covered under any circumstances

11. Limitation of Liability

Mammoth Lighting LLC shall not be liable for:

• Crop loss, financial loss, labor costs, lost profits, or consequential damages

• Downtime due to warranty processing or product failure

• Any indirect or incidental losses

Liability is strictly limited to repair or replacement of defective components under the terms outlined herein.

Failure to pay invoice in full or on time voids all warranty rights.

12. UV Radiation Disclaimer

Some products emit UVA and UVB radiation.

Health Risks:

• Prolonged exposure can damage skin and eyes

• UVB rays in particular can cause burns or long-term injury

Customer Responsibility:

• Wear UV-blocking eyewear and skin protection

• Never look directly at light during operation

• Limit exposure and ensure proper safety procedures

By purchasing, customer assumes all health and safety risks related to UV exposure.

This policy supersedes all prior terms, oral agreements, or implied warranties.
Subject to change without notice.
© Mammoth Lighting LLC – All Rights Reserved.